COVER STORY
Nagoya University of Commerce and Business
Editorial Team
Where Japan’s Frontier Spirit Meets Global Business Excellence In an increasingly interconnected world, Nagoya University of Commerce and Business (NUCB) stands out for offering something rare—a uniquely Asian perspective on global business education. By blending Japan’s rich cultural heritage...
MENTOR’S MANTRA
Redefining Customer Experience Strategy for Global Success
Prof. Dr. Phil Klaus, Professor of Customer Experience Strategy and Management, International University of Monaco
Prof. Dr. Phil Klaus is a world-renowned expert in Customer Experience Strategy and Ultra High Net Worth Individual (UHNWI) research. Recognized among the World’s Top 2% Scientists by Stanford University, his research redefines CX measurement and business impact. A...
ACADEMIC VIEW
A Visionary Leader in Higher Education and STEM Advocacy
Fatma Mili, Professor, Grand Valley State University
Fatma Mili is a computer scientist and a passionate and effective higher education leader. Her academic career spans four universities where she taught, conducted research, and held leadership positions of increasing scope from department chair to college dean, to...
Education – Key to the Future
Olga Mroz, Chief Arts Officer, Al-Khalifa Business School (UK)
Professor, Honorary Doctor of Art, Olga Mroz, Dame of Honour is Professor, Chief Arts Officer in Al-Khalifa Business School (UK). Partner and Vice President IKONIC EDUCATIONAL HOLDING. She is a Board Member of Directors IKAR HOLDINGS and Board Director...
The Role of AI, Digital Learning, and Academic Innovation in Shaping the Future of Higher Education
Dr. Dean Goon, Dean of Academic Innovation, Embry-Riddle Aeronautical University
Dr. Dean Goon has been the dean of academic Innovation at Embry-Riddle Aeronautical University since June 2021, managing a team of over 75 professionals. With over 25 years of educational leadership, his expertise encompasses K-12 administration to higher education,...
Preparing Students for the Future: How Universities Can Align with Workforce Demands
Tymon M. Graham, Director for Administration and Research Strategy at Dr. N. Joyce Payne Center for Social Justice
Dr. Tymon M. Graham serves as the Director for Administration and Research Strategy for The Dr. N. Joyce Payne Research Center at The Thurgood Marshall College Fund. Prior to joining the Payne Research Center, he served as Associate Vice...
The Future of Business Schools and Their Role in Regional Innovation
Kieran J Fernandes, Executive Dean, Durham University Business School
Professor Kieran Fernandes is the Executive Dean of Durham University Business School. A Fellow of University College Durham and the Wolfson Research Institute, he has held academic positions at Warwick and York, serving as Head of Department, Associate Dean,...
INDUSTRY PERSPECTIVE
Research Faculty Recruitment – A Renewed Competitive Frontier and Strategic Imperative for Higher Education
Jeffrey Harris, Founder and Managing Partner, Harris Search Associates
Jeffrey Harris is the founder and Managing Partner of Harris Search Associates where he leads the firm’s Higher Education, Academic Medicine, and Healthcare Administration practices. Founded in 1997, and modeled after the first premier management-consulting firms, Harris Search Associates...
Maximizing COIL Projects’ Impact on Intercultural Learning – Insights for Professional Development
Dr Jean-Bernard Adrey, Director, TJ Global Services
Dr Jean-Bernard Adrey taught languages in France, the USA, England and Italy before taking positions in international higher education management and leadership in the UK and the US. During his tenure as Director of the Centre for Global Engagement...









